INTERACTION MONITORING - THE NEXT FRONTIER?
November 13, 2016; 10 - 12 PM & 1:30 - 3:30 PM
Transaction monitoring is the norm for AML, but what about the non-transactional interactions? How can ATM balance inquiries, mobile account balance views from multiple devices, and phone bank calls, support your monitoring program? Also, is it possible to use customer interaction data, (geolocation and device ID) to provide linkages to seemingly unrelated transactions? We’ll explore the opportunities and challenges of interaction monitoring, including the specter of “raising the bar” of regulatory expectations.
- C. Michael Raffa, Executive Vice President, Managing Director, Chief AML Officer and Head of Financial Crimes, Santander Bank, NA
- Gary M. Shiffman, PhD, Chief Executive Officer, Giant Oak, Inc
- Georges Korsun, Managing Director, PwC
- James R. Richards, Executive Vice President/BSA Officer, Wells Fargo & Company
Washington Marriott Wardman Park Hotel, Washington, DC